USO - Password help for Nominated Contacts
USO provides authenticated and secure access to many LGfL services and keeps information safe. A selection of useful links are below:
1. Where is the guidance for staff to reset their passwords?
All guidance for staff can be found here.
2. How do I lookup USO accounts at my school?
You can lookup USO accounts at your school by going here
3. How do I perform a password reset for staff?
Instructions on how to reset a staff USO password can be found here
4. Can I reset security questions for staff?
Yes. If a member of staff has forgotten the answers to their security questions, Nominated Contacts are able to reset them.
5. Can I verify a mobile number for staff?
Yes, but you will need access to the verification text message that is sent to the staff members mobile phone.
NOTE - If you are a USO AutoUpdate-subscribing school, all of your colleagues mobile numbers can be verified at once by asking your Head Teacher to visit the link here and enable the 'Trust staff mobile numbers received via exports.'
6. How do I review Password Policies applied to USO accounts?
You can review the password policies applied to your USO accounts by visiting the link here.
7. How do I inform new starters of their passwords?
A temporary password will be visible to you so that you can initially configure the account with the required access to systems and resources.
Once you have securely disseminated the USO account details to them, you should then direct them to the web page here where they can change their password, set their security questions, verify their mobile number and set a secondary email address.