USO AutoUpdate - Bromcom

Schools using Bromcom MIS can seamlessly export data into USO using the USO-AutoUpdate service. This ensures that your school's USO accounts remain up to date, allowing new starter accounts to be created automatically while removing access for leavers efficiently.

To find out more about USO, please click here.

Frequently Asked Questions (FAQ)

What data can I export from Bromcom and which should I choose?

The following reports are currently supported for export from Bromcom into USO:

Attendance - This report contains attendance data. It is not currently used for any LGfL services but is required for the Wavenet AutoText service.
Contacts - This report contains parent/guardian details. It is recommended if you use LGfL FSM.
Staff (Current) - This report contains staff details, including names and dates of birth. It is recommended for schools where staff use any USO-driven LGfL services, especially LGfL StaffMail.
Students (Current) - This report contains student details, including names and dates of birth. It is recommended for schools where students use any USO-driven LGfL services.
Staff/Students (Future) - These reports contain details for staff and students who have been entered into Bromcom but have not yet started. By accepting these reports, user accounts will be created before their start date. If you have enabled the current report, we recommend enabling the future report as well. This ensures that user accounts are ready to be distributed when they begin school.

Please note that the Groups & Classes report, which provides details on staff assignments for classes and groups, as well as student memberships, is currently unavailable for schools using Bromcom. As a result, LGfL services reliant on this data, such as Google & Microsoft provisioning, will have limited functionality.

Do I need to install any software?

No, since Bromcom is cloud-based, no additional software is required.

How can I run an export manually?

The Bromcom export runs automatically for all schools on a daily schedule, typically after 6 PM. You may have permissions within Bromcom to run this manually. For guidance on doing this please see this link.

How do I change MIS?

If you've recently changed your MIS and are now using Bromcom, please follow the Setup guide below and the helpdesk will assist with switching this across.

Please note if you have moved from SIMS we recommend uninstalling the USO-AutoUpdate software that will be installed on your school's server.

What are common reasons accounts haven't been created?

If accounts have not been created as expected, please check the following:

Missing or Incorrect Data: Ensure that all required fields in the MIS are populated accurately.
Users Require Matching: If a similar user already exists in your school or a local school, an account may not be created automatically and will require matching. Please visit User Accounts > Whole School Bulk Results and check "List staff that have not been matched" or "List pupils that have not been matched." Anyone requiring matching will appear here, and you can either create them a new account or match them to an existing user on the system.
Contract/Start Dates: If your school has not enabled the future reports, then accounts will be created on or after their start date set in Bromcom.

If you need assistance with working out why an account has not been created, please contact the LGfL Service Desk who have access to additional logs.

Automatic schedule not running?

Once the Bromcom integration has been set up, data should automatically be exported every evening. If the setup has been carried out and this isn't running automatically, please ensure you press Save rather than Save & Run within Bromcom under Config > Setup > Atomwide Integration Settings.

I'm having an issue not covered in this guide

If something isn't covered here, please check out Bromcom's documentation or speak to our support team. You can find a useful Bromcom guide page here.

Setup Guide

To set up the Bromcom MIS export, follow these steps:

Step 1: Raise a Support Case

Visit the LGfL Support Site and navigate to Service Desk > Raise an Issue to submit a support request. In your request, please mention that your school is using Bromcom MIS and would like to enable AutoUpdate.

Once the support team processes your request, they will make the Bromcom MIS visible under the User Accounts - AutoUpdate settings (currently labeled as "Generic API"). You will also receive your school’s license key, supplier ID, and supplier password. Please make a note of these details, as you will need to enter them into Bromcom.

Step 2: Accept Reports

On the User Accounts > AutoUpdate settings page, please ensure that the "reports" you wish to use have a green box next to them by accepting the desired reports.

The example below shows a school using Bromcom that has accepted all the reports.

Step 3: Configure Integration Within Bromcom

Please log onto Bromcom and, using the details obtained in step 1, follow through this guide page.

When doing this, please ensure you press the Save option, rather than Save & Run, to ensure the schedule is added correctly.

Step 4: Verifying Everything is Working

After running an export and allowing half an hour for the export to process, please navigate to User Accounts > Whole School Bulk Results. This page provides the processing results and offers several useful options. Take a moment to familiarise yourself with the following key features:

Check the last processed file for each school: Verify if the export ran successfully.
List staff/pupils that have not been matched: Identify and complete any required matching.
List staff/pupils who were unallocated as part of the process: Identify accounts removed during the sync process and restore any accounts you wish to reinstate.
MIS names that should not be in USO: Names added here will not have USO accounts created.

You can also see any accounts that have recently been created or moved to your school by going to User Accounts > User list/search and using the indicator "Latest move or create".

Step 5: Review Your USO Accounts

Now that the MIS sync is successfully set up, accounts from your MIS will automatically sync with USO. However, some USO accounts may not be linked to your MIS and will need to be managed manually. This is particularly important if you've recently changed your MIS or haven't reviewed the list in a while. To review these non-MIS accounts, please visit the following page: Review Non-MIS Accounts.