USO AutoUpdate - SchoolPod

Schools using SchoolPod MIS can seamlessly export data into USO using the USO-AutoUpdate service. This ensures that your school's USO accounts remain up to date, allowing new starter accounts to be created automatically while removing access for leavers efficiently.

Please note within the LGfL Support Site the SchoolPod integration is currently referred to as BehaviourWatch.

To find out more about USO, please click here.

Frequently Asked Questions (FAQ)

What data can I export from SchoolPod, and which should I choose?

The following reports are currently supported for export from IRIS into USO:

Staff - This report includes staff details, such as names and dates of birth. It is recommended for schools where staff use any USO-driven LGfL services, particularly LGfL StaffMail.
Students - This report includes student details, such as names and dates of birth. It is recommended for schools where students use any USO-driven LGfL services.
Contacts - This report includes parent/guardian details. It is recommended if you use LGfL FSM.

The following reports are not currently supported for export from SchoolPod into USO:

Attendance - This report contains attendance data. While it is not currently used for any LGfL services, it is required for the Wavenet AutoText service.
Groups & Classes - This report provides information about which staff teach specific classes and groups, as well as which students belong to each. It is recommended for schools using services like Google & Microsoft provisioning.

Do I need to install any software?

No, since SchoolPod is cloud-based, no additional software is required.

How do I change MIS?

If you've recently changed your MIS and are now using SchoolPod, please follow the Setup guide below and the helpdesk will assist with switching this across.

Please note if you have moved from SIMS we recommend uninstalling the USO-AutoUpdate software that will be installed on your school's server.

What are common reasons accounts haven't been created?

If accounts have not been created as expected, please check the following:

Missing or Incorrect Data: Ensure that all required fields in the MIS are populated accurately, particularly the Date of Birth (DoB).
Users Require Matching: If a similar user already exists in your school or a local school, an account may not be created automatically and will require matching. Please visit User Accounts > Whole School Bulk Results and check "List staff that have not been matched" or "List pupils that have not been matched." Anyone requiring matching will appear here, and you can either create them a new account or match them to an existing user on the system.
Contract/Start Dates: Please check the start date in SchoolPod. If you need an account sooner, please visit User Accounts > User Request Single. If you enter the same details here as in SchoolPod, it should automatically match up once they are exported.

If you need assistance with working out why an account has not been created, please contact the LGfL Service Desk who have access to additional logs.

I'm having an issue not covered in this guide

If something isn't covered here, please contact our support team.

Setup Guide

To set up the SchoolPod MIS export, follow these steps:

Step 1: Raise a Support Case

Visit the LGfL Support Site and navigate to Service Desk > Raise an Issue to submit a support request saying you wish to sync data from SchoolPod.

The support team will then make the required configuration changes and provide the credentials that need to be passed onto SchoolPod to set up the integration. Once complete, you will then see "Generic - API" listed as the MIS on the User Accounts - AutoUpdate settings page.

Step 2: Accept Reports

On the User Accounts > AutoUpdate settings page, please ensure that the reports you wish to use are "enabled" by ticking the relevant boxes and clicking "Save". The example below shows a school using SchoolPod that that is set up correctly and has chosen to only export Student data.

Step 3: Contact SchoolPod

Please contact the SchoolPod support team to request the setup of the LGfL sync, and make sure to provide the credentials you were sent.

Step 4: Verifying Everything is Working

After an export has run and allowing half an hour for the export to process, please navigate to User Accounts > Whole School Bulk Results. This page provides the processing results and offers several useful options. Take a moment to familiarise yourself with the following key features:

Check the last processed file for each school: Verify if the export ran successfully.
List staff/pupils that have not been matched: Identify and complete any required matching.
List staff/pupils who were unallocated as part of the process: Identify accounts removed during the sync process and restore any accounts you wish to reinstate.
MIS names that should not be in USO: Names added here will not have USO accounts created.

You can also see any accounts that have recently been created or moved to your school by going to User Accounts > User list/search and using the indicator "Latest move or create".

Step 5: Review Your USO Accounts

Now that the MIS sync is successfully set up, accounts from your MIS will automatically sync with USO. However, some USO accounts may not be linked to your MIS and will need to be managed manually. This is particularly important if you've recently changed your MIS or haven't reviewed the list in a while. To review these non-MIS accounts, please visit the following page: Review Non-MIS Accounts.