AutoUpdate

Summary LGfL Unified Sign-On (USO) gives every member of staff and pupil within a subscribing establishment a single username and password that simplifies and securely controls access to all supported services and resources.  All LGfL schools are allocated USO accounts for staff and pupils as part of the LGfL subscription.  Need Help? Support of the service is provided by Wavenet on behalf of LGfL. You will need to be a Nominated Contact for the school, so that you can log a ticket with the support team or call 0208 255 5555. Read More Password help for Staff Password help for Nominated Contacts

USO provides authenticated and secure access to many LGfL services and keeps information safe. A selection of useful links are below: To access the LGfL Support Site USO password reset page Forgotten USO username Verifying mobile number Set your security questions Who are my Nominated Contacts? Adding secondary email address 1. What is my USO login? You can find your USO login by going here. 2. How to do I reset my password? You can change your password here. User Guide Video – How to change your password Related Video – Self-Service password change explained 3. How can I update my password reset information? If you have added security information to your account, it is simple and straightforward to reset your password. You can verify your mobile number here Instructions on how to verify your mobile number can be found here User Guide Video – How to verify your mobile number Related Video – Verifying mobile number explained You can set your security questions here. Instructions on how to set your security questions can be found here User Guide Video – How to set your security questions Related Video – When do I set my security questions? 4. Where can I get help if I get stuck with resetting my password? Your schools Nominated Contact(s) can reset your password if you’re unable do this. The Nominated Contact(s) for your school can be found here. NOTE – you must be on the LGfL network at your school to view this page. Related Video – Who are my Nominated Contacts? 5. If I am a new starter, how do I get my USO account details? Your schools Nominated Contact(s) will provide you with your USO account details. Upon receiving your account details, you must change your password here before accessing any LGfL services, such as StaffMail. After you have changed your password, you should set your security questions and verify your mobile number here so that you can easily reset your password in the future. 6. How do I add a secondary email address to have a password reset link sent to? You can add a secondary email address to have a password reset link sent to here. User Guide Video – Setting a Secondary Email Address

USO provides authenticated and secure access to many LGfL services and keeps information safe. A selection of useful links are below: To access the LGfL Support Site USO password reset page Forgotten USO username Verifying mobile number Set your security questions Trust staff mobile numbers via exports How to lookup staff USO usernames Reviewing USO password policies 1. Where is the guidance for staff to reset their passwords? All guidance for staff can be found here. 2. How do I lookup USO accounts at my school? You can lookup USO accounts at your school by going here User Guide – How to lookup Staff USO usernames User Guide Video – How to lookup Staff USO usernames 3. How do I perform a password reset for staff? Instructions on how to reset a staff USO password can be found here User Guide Video – Changing staff USO password 4. Can I reset security questions for staff? Yes. If a member of staff has forgotten the answers to their security questions, Nominated Contacts are able to reset them. User Guide Video – How to reset security questions 5. Can I verify a mobile number for staff? Yes, but you will need access to the verification text message that is sent to the staff members mobile phone. Instructions on how to verify a mobile number can be found here User Guide Video – How to verify your mobile number NOTE - If you are a USO AutoUpdate-subscribing school, all of your colleagues mobile numbers can be verified at once by asking your Head Teacher to visit the link here and enable the 'Trust staff mobile numbers received via exports.' 6. How do I review Password Policies applied to USO accounts? You can review the password policies applied to your USO accounts by visiting the link here. User Guide Video – Reviewing password policies 7. How do I inform new starters of their passwords? A temporary password will be visible to you so that you can initially configure the account with the required access to systems and resources. Once you have securely disseminated the USO account details to them, you should then direct them to the web page here where they can change their password, set their security questions, verify their mobile number and set a secondary email address. User Guide Video – How to change your password User Guide Video – How to verify your mobile number User Guide Video – How to set your security questions User Guide Video – Setting a Secondary Email Address Related Video – New starter process explained

It is now possible to grant a school staff member the statuses of Nominated Contact (NC), Mail domain and/or SchoolProtect (WebScreen) administrator via the support site, without the need to fax approval forms to the Service Desk or to raise a support case. Instead, a Headteacher or Nominated Contact in possession of an OTP tag can grant these permissions online. Link to Nominated Contact Management page: https://support.lgfl.org.uk/secure/user/ncreq/manage_nc.aspx Please note: Once a school has reached its maximum number of Nominated Contacts, no more can be created. If your establishment has reached its quota, you will see a message at the top of the page that reads "No further Nominated Contacts can be set up, since this school has used its quota" and no Request or Grant links will be available. Please raise a case with the Service Desk if this needs to be increased for your establishment. By default, Headteachers are not automatically granted the permissions managed on this page, including Nominated Contact, but these permissions can be added to their account as per the processes described on this guide page. 1. What do the different permissions do? Nominated Contact – allows a user to act as an administrator on behalf of a school in all matters pertaining to USO accounts and related services through the school’s LGfL connection, including the ability to raise support cases. Mail domain administrator – allows a user to manage school email accounts (StaffMail) and email filtering (MailProtect). SchoolProtect (WebScreen) administrator – allows a user to manage a school’s web filtering configuration. 2. Requesting permissions A member of staff who wishes to request additional permissions can log into the support site and go to User Accounts >> Nominated Contact management. The page will list all staff at your school with your name highlighted in red. Staff members who already have a permission will have a "Yes" next to their name. If you do not already have the desired permission, you will have a Request link. When you click the Request link, an automated email will be sent to your Head Teacher and Nominated Contacts to approve or deny your request. Whatever the outcome, you will receive an email notifying you when the request has been dealt with. 3. Managing Permissions If you are a Headteacher or Nominated Contact, you can manage permissions on the page. Dealing with requests from staff members: If a request is received from a member of staff, it can be approved or denied via the Nominated Contact management page in the support site. Any staff who have requested permissions will appear as Pending, and you will have the option to either approve or deny the request. An OTP code must be generated and entered in the box provided. Then the relevant link must be clicked to complete the action. Please note that Nominated Contacts responding to requests will also receive a text box where they must input a reason. This reason will be sent to the Headteacher via an automated email. Changing permissions without them requesting it: If a Headteacher or NC would like to grant permissions, they can do this via the management page without the person submitting a request for the permission. Next to the name of each member of staff at the school, you will see a link to grant the different statuses available to you. Once granted, the person to whom this status has been added will automatically receive an email informing them of the change. Revoking permissions: When a staff member’s role in the school changes, for example, they leave the school, it is important that their USO account is kept up to date. On the Nominated Contact management page, all current administrators will have a Yes against their name and also a Revoke link that can be used to remove their permission.